Support, in your own time zone
Licences bought through us include our support — from people who use the software on real projects, reachable in Indian business hours, in English, Hindi or Telugu.
The things that actually stop work
Installation & activation
Getting the software onto your machines, licences activated, and network licensing configured for a studio.
Licensing & renewals
Seat changes, reissues after a hardware change, transfers, and renewal timing — the administrative things that stop work when they go wrong.
How-to and workflow
Real questions from real projects: why a view is not updating, how to set up a template, how to get a drawing out the way you want it.
File exchange problems
IFC, DWG, RVT and point-cloud exchange that is not behaving — usually the most urgent category, because a consultant is waiting.
Bug escalation
We reproduce it, document it and take it to Gstar Hawk3D, then track it to a fix or a workaround on your behalf.
Upgrades
Moving to a new release without losing your templates, libraries and settings.
Send the file, not just the question
Most modelling problems are faster to solve with the project in front of us. When you write in, attach the file, or a short screen recording, and tell us the GstarBIM version you are on. It routinely turns a two-day exchange into one reply.
- Urgent — anything stopping work today: call or WhatsApp
- Everything else — email, with the file attached
- Not yet a customer? Pre-sales questions go to the same place
If what you have hit is a defect rather than a usage question, we reproduce it, document it and raise it with Gstar Hawk3D ourselves — then stay on it until there is a fix or a workaround. Being the distributor is the point: you should not have to chase a publisher in another country.
Common questions
Is support included with a GstarBIM licence?
Yes. Licences bought through QuantX BIM include our support at no extra charge — installation, activation, licensing questions and help using the software. We are the authorised exclusive India distributor, so support comes from us rather than an overseas queue.
What are your support hours?
Indian business hours, Monday to Saturday, 9:30am to 6:30pm IST. Urgent licensing problems — an activation failure stopping work — get attention outside those hours where we can.
How do I reach support?
Phone or WhatsApp on +91 93474 25002, or email support@quantxbim.com. For anything involving a model, send the file or a screen recording with it — it usually turns a conversation into an answer.
What if the problem is a bug in the software?
We reproduce it, document it and raise it with the publisher, Gstar Hawk3D, on your behalf, then track it through to a fix or a workaround and keep you informed. You do not have to deal with the vendor yourself.
Do you help with installation and activation?
Yes — including network licence setup for a studio. If you would rather we did it, we will do it remotely with you.
Need a hand right now?
Call or WhatsApp +91 93474 25002, or email support@quantxbim.com. Tell us the version and attach the file.